EQ2Wire Community Update Regarding Yesterday’s Server Issues

From EQ2 Producer Lauren “Mooncast” McLemore on the EQ2 Forums:

Yesterday we experienced unforeseen technical issues related to an upgrade to one of our internal services. Those complex changes caused issues with logins and required that we take down our servers. We pushed a fix last night and are monitoring the servers closely to verify the fix and ensure its stability.

If you experience unexpected behavior with logins today, please post in this thread.

As we monitor the results of this fix, we may determine it needs time to “bake” further before we make any significant updates. This might impact the release timing of GU103. We will post separately if the GU release date needs to be pushed out to ensure we have healthy, happy servers.

We’d like to apologize for the extended downtime yesterday and thank all of you for bearing with us and for continuing to be a part of our community.
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Yesterday was a promising example of the direction I'd like to see the Daybreak customer interaction continue going. I hope they keep doing this (the interaction/communication part, not the outage part <grin>).

Unexpected downtimes are always frustrating, even more so when there is no information being given and players are left in the dark. It is always better to treat players more like partners and less like opposing forces to be conquered and controlled.